Eric Von Schledorn dealership customer reviews

Ronald Giese 04 Nov 2014

When I come in to pick up my car after it is completed it would be nice if someone would go over every thing that was done just to see if I had any questions. I don't mean the cashier either, I mean the mechanic that did the technical work or at least the service writer that was familiar with the wo...rk order. Show more

4 rate

Caroline 06 Jun 2014

My salesperson, Keith, was phenomenal. Listened intently to the wants/needs that I had in my car purchase and delivered. My experience with the finance department, however, was not so pleasant. I had to wait prolonged periods of time to move to certain phases of car buying, and they often miscomm...unicated information. It really dampened my experience and provided unnecessary anxiety to the process. Show more

4 rate

Caroline 06 Jun 2014

My salesperson, Keith, was phenomenal. Listened intently to the wants/needs that I had in my car purchase and delivered. My experience with the finance department, however, was not so pleasant. I had to wait prolonged periods of time to move to certain phases of car buying, and they often miscomm...unicated information. It really dampened my experience and provided unnecessary anxiety to the process. Show more

4 rate

Brett 23 Apr 2014

Mark Terry and Kristen(sp?) were excellent. I really appreciate their help and assistance. My only concerns were a black, plastic back panel from my middle, front seat console was off(on the floor) in the back seat. I simply clipped in back in when I got home. My other concern was the driver who ...washed my car drove a little fast in the back parking lot with my car. I am a little particular with how I drive my car and there are numerous pot holes in the back lot. Show more

4 rate

Brett 23 Apr 2014

Mark Terry and Kristen(sp?) were excellent. I really appreciate their help and assistance. My only concerns were a black, plastic back panel from my middle, front seat console was off(on the floor) in the back seat. I simply clipped in back in when I got home. My other concern was the driver who ...washed my car drove a little fast in the back parking lot with my car. I am a little particular with how I drive my car and there are numerous pot holes in the back lot. Show more

4 rate

Robin 04 Apr 2014

We were very impressed with the number of quality used cars available to choose from and all were reasonably priced.

4 rate

Robin 04 Apr 2014

We were very impressed with the number of quality used cars available to choose from and all were reasonably priced.

4 rate

BJ 01 Apr 2014

I live in a neighboring state. After months scouring the entire state of Illinois for a particular used car with low miles and the options I wanted at a price I was wiling to pay, I found a vehicle on an online buying site that was offered for sale at EVS Ford. Called to inquire and was connected wi...th Tom, who quickly directed me to their website to see more photos of that vehicle plus all the used cars of that model they currently had in stock. Decided it was worth the 4-plus hour drive to take a look. The car was exactly as pictured and described. Tom knew I'd been looking for quite a while and that I was familiar with the model so did not try to "sell" me. He was very willing for me to test drive several of the other cars they had prior to making my selection. I had checked NADA and Kelley Blue Book prices prior to even calling about the car and learned the car was listed for sale slightly under those values so was not upset when they refused to negotiate on price. Plus the car was a certified used vehicle so felt I had some recourse if something happened once I got home. The car was already pretty immaculate but they washed and detailed it and filled the gas tank while we completed the paperwork. The reason I gave them 4 stars instead of 5 is based on two things: The length of time to do the paperwork. The people who do the paperwork don't type very fast, plus they were having some minor computer issues, so it took 90 minutes to get the paperwork prepared. To be fair, they were also doing paperwork for another deal at the same time so if we'd been the only customer it may have gone faster. The second deduction in stars is because one of the floor mats was missing for the vehicle we purchased. Don't know what it is with dealerships and floormats, but I've yet to buy a used car anywhere that came with all the floormats. When we asked if they could take one out of one of the other vehicles with same interior, they said sure--and gave us a gray one (that obviously was not even from the same model) for our dark brown carpet. By that point we'd been there several hours, were hungry, and just wanted to be on the road headed for home. While we waited on paperwork we browsed their inventory of new and used and were amazed at how clean they kept every car even after the winter weather we've had this year and how reasonable the prices were compared to dealers in Illinois. Plus they had a really good selection of late model Fords. Even got to meet Ernie Von Schledorn himself--hope I am that sharp at age 88! Show more

4 rate

BJ 01 Apr 2014

I live in a neighboring state. After months scouring the entire state of Illinois for a particular used car with low miles and the options I wanted at a price I was wiling to pay, I found a vehicle on an online buying site that was offered for sale at EVS Ford. Called to inquire and was connected wi...th Tom, who quickly directed me to their website to see more photos of that vehicle plus all the used cars of that model they currently had in stock. Decided it was worth the 4-plus hour drive to take a look. The car was exactly as pictured and described. Tom knew I'd been looking for quite a while and that I was familiar with the model so did not try to "sell" me. He was very willing for me to test drive several of the other cars they had prior to making my selection. I had checked NADA and Kelley Blue Book prices prior to even calling about the car and learned the car was listed for sale slightly under those values so was not upset when they refused to negotiate on price. Plus the car was a certified used vehicle so felt I had some recourse if something happened once I got home. The car was already pretty immaculate but they washed and detailed it and filled the gas tank while we completed the paperwork. The reason I gave them 4 stars instead of 5 is based on two things: The length of time to do the paperwork. The people who do the paperwork don't type very fast, plus they were having some minor computer issues, so it took 90 minutes to get the paperwork prepared. To be fair, they were also doing paperwork for another deal at the same time so if we'd been the only customer it may have gone faster. The second deduction in stars is because one of the floor mats was missing for the vehicle we purchased. Don't know what it is with dealerships and floormats, but I've yet to buy a used car anywhere that came with all the floormats. When we asked if they could take one out of one of the other vehicles with same interior, they said sure--and gave us a gray one (that obviously was not even from the same model) for our dark brown carpet. By that point we'd been there several hours, were hungry, and just wanted to be on the road headed for home. While we waited on paperwork we browsed their inventory of new and used and were amazed at how clean they kept every car even after the winter weather we've had this year and how reasonable the prices were compared to dealers in Illinois. Plus they had a really good selection of late model Fords. Even got to meet Ernie Von Schledorn himself--hope I am that sharp at age 88! Show more

4 rate

Gary 03 Feb 2014

Dropped car off for express oil change. Came back an hour and fifteen minutes later and had to wait another half hour. You were very busy.

4 rate

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